职位目标/Position Objective:
Work as a good connecting between sales/customer and Internal departments to provide effective customer service and reduce customer feedback; Meet sales target and ITO; Participate in order handling process improvement to improve the speed and productivity


Part III:
主要工作职责/Main Responsibilities:
1. Safety: follow company safety rules, report safety issue in time
2. Contract review before order entry, handle order processing and shipment, payment collection per order schedule. Timely finish shipment target by PD. Maintain backlog order date every day. Tightly follow orders to catch OTD level and inventory control.
3. Review backlog by week and forecast the shipment data and risk orders. Monitor manufactory backlog base on production capacity, coordinate internal and external resource for tough issues: expedite BTB shipment; push sales team for payment; push supply chain to expedite shortage; Ensure POR accuracy.
4. Review outstanding payment report, push customer for payment
5. Finish RDSL report and overdue reason analysis
6. Finish unclean and red light report, feedback to related functions
7. Support with customer special issues, and record Customer Feedback in CRM system on time;
8. Lean process improvement for order execution to reduce production red light, customer feedback and improve productivity and speed;
9. Participate AP POR weekly meeting and customer care related meeting.
10. Complete other job assigned by company

Part IV:
沟通范围/Communication：
内部/Internal: Planning, Supply Chain, Manufacture Engineering, Production, Finance
外部/External：Customer Care Team, Sales team, Intercompany, Trade Customer


Part V:
教育经验/知识技能要求/Education/Experience:
1． Bachelor degree with majoring in International Trade, Economic is preferred
2． 5+ years working experience with customer service using ERP system
3． Fluent written and verbal communication in English
4． Skilled on use office software
5． Good communication and interpersonal skills required for customer and company-wide contacts, ability to work across functional and organizational lines